Booking a class

 

• All classes/courses/workshops must be paid for in advance to Mini Picassos Ltd. If classes have not been paid in advance, we cannot hold your space and it will be open to others.​

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• Our classes are booked on a first come, first served basis. However, advanced notice is given to current students in our term time classes.

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• All classes booked are to be used during the current term. No classes can be carried over into the next term.

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• As soon as the class becomes full, new enquiries will be placed on a waiting list. As such, please note that you cannot share or sell on your place to another child/parent.

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• Workshops and classes for over 3yrs we do not allow adults/carers/nanny/parents to stay with their child. we only have our CRB checked staff allowed on site. 

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• We often offer discounts or early bird deals. These codes are only valid to specified classes and cannot be transferred to another class. Code discounts are issued by date and cannot be backdated in regard to prior payment. Discounts apply to products from date of discount issue.

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• Please note we require full payment upfront, before the class/ course / workshop begins - unless discussed with the office prior. Failure to pay upfront will result in a £25 extra admin fee on top of your bill.

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Trial Classes

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• We offer trial classes for our Term classes at Mini Picassos, where there is availability. The fee varies depending on the session, but it will be the price of one session on the chosen course. We will hold a place for your child on the course if they wish to proceed, and arrange payment of the remaining weeks of term.

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• Trial classes are not available on sold out classes or any Toddler sessions. We offer weekly drop in sessions for Toddler classes.

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• Please contact us to book a trial class.

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Attending a class

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• Children should wear appropriate clothing, we can get messy so old clothes should be worn. We provide aprons but paint does tend to get everywhere!

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• If your child has additional needs and would like to join a class / workshop, we will do everything possible to accommodate. However, if we cannot safely include a child in the class, we may suggest additional resources are supplied or possibly inform the parent that we are unable to accommodate. In this instance a full refund will be issued. We would appreciate you making us aware, prior to the first session so we can make preparations, where necessary.

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• Any allergies should be pointed out to a member of staff as we often provide juice, biscuits & snacks.

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• Children should behave kindly to one another and avoid boisterous behaviour.

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• Children must be collected by an adult at the end of the class/course/workshop. Please check the times and be on time.​

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• All work created by the child must be taken home, as we have very little storage space.

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Refunds + Cancellation Policy

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• When booking any class on our website please read our T+Cs carefully before committing to a booking. Please note as soon as a booking and payment has been made our policy applies.

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• If you are booking a term course with us, please check scheduled classes before booking. Unattended sessions cannot be credited or moved over to the next term. 

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• Any refund will only be issued with 14 days notice prior to the start of the course/class/workshop. Refunds will incur a 7% fee of the total paid plus £10 admin charge. Credit notes can be issued to drop in classes, but only with 72 hours prior warning to cancel.

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• We clearly state which age is suitable for which classes. We carefully prepare our classes for specific ages groups. Please do not book if your child is not in the age range, we are unable to refund a class if the child is not at the suitable age advertised. If your child is in an in-between stage, please contact us before booking, paid trial sessions are available to book, where there is space.

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• If you do book a class, which is unsuitable for your child's age - we can either arrange switching to a more appropriate class or hold your booking, until your child is mature enough to attend the class. We cannot issue a refund if you have booked a class, that is not the suitable age range for your child.

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• If you or your child are unable to attend due to illness, please contact us as soon as possible via email or phone. Credit can be arranged for a future date, to join us at the studio. We do not offer credit if we are not informed prior to class. We do not offer refunds due to illness.

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• Non-attendance without prior warning will result in no refund or credit note.

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• Any changes you wish to make, changing the day your child attends for example, can only be made with 72hours notice. These changes may incur an admin fee of £10.

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• If your child cannot/will not stay this is not our responsibility. No refund can be issues for lack of attendance due to a child not wanting to stay.

 

• Any sessions cancelled due to the fault of Mini Picassos Ltd. we shall endeavour to notify you as soon as possible. You shall be entitled to a full refund in the event of cancellation under this clause. No other compensation shall be payable.

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• Should Mini Picasssos Ltd. for reasons beyond their control (including high winds, lightning storms and icy conditions*), feel it is necessary to close the activity once your class / party have already commenced participation. You will be offered alternative times or dates to return within one year and rescheduled free of charge. In such circumstances, you will not be entitled to a refund, in part or whole.

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• Payments made by debit or credit card will be refunded to the same card or, if the card has subsequently expired, other payment details will be required. Payments made by gift voucher will be refunded by issuing of a replacement gift voucher to the same value.

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Covid-19 regulations and class bookings

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• We will be following govt guidelines, there are currently no UK restrictions. Where we can we will aim to reschedule classes that maybe missed, if we are forced to close due to a national lockdown.

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• We understand you are not always able to let us know with notice if you are unable to make it to class, but please do email us at info@minipicassos.co.uk or text us on 07903638817. 

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Sarah Riddick

Director of Mini Picassos Ltd

APRIL 2023